Wednesday, July 22, 2009

United Breaks Guitars

A friend sent me a link to this video and I cracked up. I, too, have been a victim of United's outrageous so-called customer service. When I was fell in Naples, Italy in 2007 and tore both left and right rotator cuffs in my shoulders, I had to book a flight home to have the damage surgically repaired. I requested medical assistance when I booked the flight. The leg of the flight from Naples to Munich was AirItalia and I was treated with the utmost kindness. Then in Munich I transferred to a United plane for the flight across the Atlantic. When I asked for assistance with my carryon bag - and I was trussed up in a sling applied by the emergency room doctors in Naples - a snotty United stewardess told me I'd just have to try to find some other passenger to help me because she had a bad back and stalked off.

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